Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Woorite (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woorite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@woorite.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@woorite.com
I love this product, it is well engineered and I think it should last a long time. I have two dogs. One is 12 pounds and one is 100 pounds. I can pick up the little one's poo with just a plastic poop bag. The big one grosses me out. If you don't have a yard where they can go, this is a must have. I've seen a lot of comments about the bags. The ones that come with it are great, but the plastic grocery bags work just fine. The only negative I find is the do-hickey that attaches it to the leash could be larger, at least for the large size. The big dog has a thick leash and it doesn't fit.
High quality pooper scooper. This one lasted a lot longer than other ones I have previously purchased. It has an expandable side and its also a waste bag dispenser. Overall Im pretty happy with my purchase, and would recommend it to others
Been using this for a while now, in the large size, as I have a Boxer. It works well. I can pick up sometimes 4 separate poops in one bag (I usually go around the yard once a day). When I ran out of the bags that came with it, I found that standard plastic grocery bags work just fine, and everyone has a ton of them under their sink. The only thing it has a hard time with, ia what every scooper has a hard time with, which is tall grass,especially if the poop is still moist.
The thing is super. The most useful acquisition for a dog of all that can only come up with. Now we do not even think to clean or not. Well scrapes from any surfaces. Of thick grass a little more difficult, of course, it is necessary to squeeze stronger, but still works. The volume is adjustable, for any dog enough. Packages are also very high quality, voluminous, ideal for this thing, strong, do not tear.
Its great... Easy enough for my kids to use also.. They are 8 and learning the responsibility of puppy ownership. Now they fight over wanting to pick up the poop..
Just got this and love it so much! We've gone from living in an area where our dog could just run around our yard to a townhome where we have to walk her and pick up her poo immediately. The 9 and 11 year olds were refusing to pick it up, the 14 year old wasn't liking the idea, and truth told I wasn't looking forward to it. Having this makes it so much easier. No dreading that feeling anymore. Everything stays clean. I had to watch the video once just to make sure I was loading it properly, but after that even the 11 year old could do it without any help. It seems very well constructed and closes firmly
This is an awesome pooper scooper! It is compact and durable! I love how easy it is to use the disposable bags (I buy those at the dollar store - 3 in a package), or it even works well with disposable plastic shopping bags. It is great because in cases where I am not near a trash bin, the contents are safely stored inside a bag in the pooper scooper and I tie the bag while it is still closed, and then just release the bag into the garbage without ever needing to touch the bag other than tying it off.
The DogBuddy Pooper Scooper is wonderful! It does the job in a clean, efficient manner. With the expandable pocket it can hold more than one walk’s proceeds, saving on the number of bags used. As shown in the picture, I added a strap to carry it. I highly recommend it!
This is a GREAT product! It's a wonderful solution to cleanup up after my dog without contaminating my hands along the route. The bags are sturdy enough to handle the task and thin enough not to seem environmentally unsound. I'll be purchasing at least one more.
Works like a charm for our very large pup and his very large poops. I prefer carrying this over the scoopers with long handles since we go pretty far on our walks. Very easy to tote around and easy to get bags on and off. Very satisfied with our purchase!