Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Woorite (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://woorite.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@woorite.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@woorite.com
US Dollar ($)
Greatful that I bought this. I suffer from bursitis and piriformis syndrome in both hips from years of weight training. This machine works great with getting in there and breaking up the scar tissue along with releasing toxins/blood flow. You can go as hard or as light as you need to. You can really tell the difference between each level one to level six. Comes in a really nice case along with two batteries, a Charger, and three different heads for the machine. It’s also portable enough that you can throw it in your gym bag for those killer leg days.
As helpful as a professional massage. The cost of the product is extremely reasonable and the noise? The noise is not bad, yes, louder than a massager that costs twice as much, but not louder than my vacuum cleaner.
++++++
I have other ball roller type of massagers they mostly makes you feel good. This one is different, it gets the sourness and cramp out. I had a severe neck/shoulder stiffness and it comes and goes for weeks and really bothers me to the point I can't stand it and ventured to give this one a try. Am I glad I did. It irradiated the stiffness. With the cone head, it gets deep and really knocked it loose. In 3 days I was completely cured. This thing is gold. It possibly saved me couple of hundreds of dollars on doctor visits and therapies
I absolutely love this thing. I think I'd rather have this for an hour on my back then a real massage. I feel so light and loose afterwards!!!! Hope this last forever!!!! Thank you for making this!!!!
Great for light & deep tissue massage with 3 speed settings. Great quality for the price. Very comparable to more expensive model. Also came with carry case & 4 attachment heads which are great to use for specific areas. Very pleased with purchase
Been actively body building for nearly 10 years (currently 30 years old). I had full spinal fusion back in 2011, which has left significant mobility loss due to scar tissue, as well as not stretching enough post surgery. Figured this would be a gimmick item, but purchased it after hearing someone at my gym rant and rave about it. This thing works like a miracle. For the first time in in my entire life I can not only touch my toes, but I can lift my arms directly above my head. This massager was seriously able to break up all that nasty scar tissue. I could actually hear it grind around after being loosened up. Because of that, my mobility has been the best its ever been. I seriously cannot recommend this product enough. Only con is that its a little loud, but seriously, that doesnt event take away from a 5 star rating due to the benefits this thing has provided me.
This is a life saver. For months now I had so much pain in my neck and lower back so my chiropractor suggested I buy this for the home. I started seeing results within days of using this. I love how it has a few different functions and speeds. The quality is great and the price is amazing! Would for sure suggest this
I researched several similar products and decided to go with this based on customer reviews. More than pleased with the product! It’s well put together and works fantastic! Battery life is great and came with a spare! The price is very good compared to others. I read a few reviews not liking the noise it makes.... it’s not bad at all.. not sure what the others were expecting. Great product and very powerful. Would definitely recommend.. you won’t be disappointed!
Every time my wife and I have an ache or pain in our calves, hamstrings, shoulder, or back we go looking for the Vybe. It has helped relieve pain and discomfort. We used to go get massage every other week if not every week, which we haven't had to do since we received the Vybe. Definitely worth the investment, even though the noise is a little unbearable at times (earplugs all the way).